RCMS Stack On Prem FAQ

1. Login Page Cannot Be Accessed?

  1. Check if the browser network is normal, and if a proxy is enabled.
  2. Close the browser, reopen it, or use Ctrl+F5 to refresh the page.
  3. If the issue persists, contact the IT administrator for resolution.

2. Login Page Accessible but Login Abnormal?

  1. Check if the browser network is normal, and if a proxy is enabled.
  2. Close the browser, reopen it, or use Ctrl+F5 to refresh the page.
  3. If the issue still persists, contact the IT administrator for resolution.

3. RLink Device Displays Offline?

  1. Check if the device network/SIM whitelist/firewall is normal.
  2. Check if the device's NTP time is synchronized correctly.
  3. If the issue still persists, contact the IT administrator for resolution.

4. RVPN Device Displays Offline?

  1. Check first if the RLink is online. If not, refer to the RLink offline FAQ (Section 3) for troubleshooting.
  2. If RLink is online, enter the CLI interface and input a random command to see if the device responds. If there is no response, troubleshoot the device connection issue following the RLink troubleshooting steps.
  3. If the CLI is functional, try clicking the "Connect" button in the RVPN group to see if it successfully goes online.
  4. If it still doesn't work, try modifying the Ping Retry Times configuration to let the platform re-issue the configuration to the device, and check if the connection is successful.
  5. If the issue still persists, contact the IT administrator for resolution.

5. Administrator Password Forgotten?

Contact the IT administrator to reset the password.

6. How to Obtain Technical Support?

Contact the IT administrator for assistance. The administrator will:

  1. Execute the log packaging script:
    bash package_logs.sh
  2. Send the generated log file, named [hostname]_rcms_log_[timestamp].tar.gz, to Loopnet for technical support.